Frequently Asked Questions

Take a look through our FAQ’s to see if you find an answer to your question.

PAYMENT INFORMATION

What methods or payment are accepted?

Unfortunately we DO NOT currently accept Paypal, Visa, Mastercard, and AMEX, as they refuse to work with Cannabis businesses. You can pay with Credit Card if you choose our Mesh Payment option at chedckout.

We currently accept the following payment methods:

  • ACH (Fee seeds for paying with ACH!)
  • Mesh Payments: Visa, Mastercard, AMEX (Fee seeds for paying with Mesh!)
  • Bitcoin(Free seeds for paying with Bitcoin!)
  • Venmo
  • Zelle
  • Money Orders
  • Personal Check
  • Cash
  • Canadian customers can pay with INTERAC eTransfer – (Email Money Transfers).

What name will appear on my credit card or Bank statement?

Your credit card statements will read the following: Natural Recovery Supplements

** We guarantee that there will be no mention of cannabis, or cannabis seeds on your credit card statement.

Which currency is used to process payments?

Our website will recognize your country location based on your IP address, and will display prices in your local currency.

Why should i order from Seed Bank, Is it safe?

We make every attempt to ensure that your seeds arrive safety and securely.

  • All orders are shipped discreetly and securely using stealth delivery methods.
  • We use Stripe for all Credit Card payments, so you can rest assured that world class encryption and data security technology is used to process all payment details.
  • We do not have any access to credit card information and no card details are shared with us.
  • Seed Bank has been selling world class cannabis seeds online since 2003 and you will not find any complaints or bad reviews from unsatisfied customers anywhere on the internet!

SHIPPING INFORMATION

Approximate delivery times

Shipping to the U.S. and Canada generally takes 2 -3 business days from the date your package was shipped.

** Please note that during peak growing times and holidays, the number of orders we receive increases drastically. At these times, we cannot guarantee delivery times, but rest assured we are working hard to get your order to you as quickly as possible!

International: All countries outside of North America can take 10 to15 business days to arrive, with a standard $20 flat rate for shipping.

Australia and New Zealand: We have an excellent track record delivering to Australia & New Zealand, however we will not be responsible for seized merchandise .

Shipping to Australia & New Zealand will generally take 10 – 15 business days to arrive and do not include tracking.

How much is Shipping?

We currently offer one standard shipping option for each region.

Standard shipping includes discreet packaging with express shipping and tracking.

Free Shipping on all orders over $75.00

Express shipping to U.S. & Canada: $10.00

All other International Orders, including Australia & New Zealand: $20.00

Shipping to Australia & New Zealand does not include tracking, but our delivery rate is excellent.

Order Tracking

You will receive an email notification once your order has shipped, it will include an tracking number.

You can also check the status of your package on our TRACKING PAGE

All of our orders are shipped discreetly with stealth packaging, and are guaranteed to arrive safely.

You can view more details on all previous orders in the MY ACCOUNT page.

Where are orders shipped from?

U.S. orders are shipped from California, while Canadian and all International Orders are shipped from Canada.

Why hasn't my order arrived?

If your estimated delivery time has passed and you still have not received your order, then please check your tracking number to locate your package.

You can view all previous orders, and the status of each order in: MY ACCOUNT

If you realize you entered an incorrect mailing address after placing your order, please contact us immediately.

We cannot be held responsible for incorrectly entered mailing addresses.

Once your package is marked as “shipped”, we cannot be held responsible missing packages.

If you are concerned that someone has taken your package off your property illegally, please reach out to your local postal service to take further steps.

For more information, please see our Shipping page.

Packaging - What to look for

All of our orders are shipped discreetly and with complete privacy.

Seeds are placed in special packaging to protect them from being crushed, and they are sealed for freshness.

Keep an eye out for a white padded envelope that is about 4″ x 8″ in size.

What will my package look like

Laws & Regulations

We ship worldwide and as such it is impossible for us to inform you about the laws and regulations in your country.

It is your responsibility to comply with the laws and regulations in your own country or region.

Order Tracking

You will receive an email notification once your order has shipped, it will include an tracking number.

All of our orders are shipped extremely discreetly with stealth packaging, and are guaranteed to arrive.

You can view all previous orders, and the status of each order in: MY ACCOUNT

GERMINATION

How fresh are your seeds?

We have an excellent quality control system in place to ensure that we only sell seeds of the highest quality.

We go through a lot of seeds and with that large turnover our stock is replenished often, so you can rest assured our seeds are extremely fresh and viable!

All of our inventory is also checked regularly to ensure our seeds remain above an 80-90% germinate rate.

How long can cannabis seeds be stored for?

Germination rates will naturally decline over time, so if you want to prolong the shelf life of your seeds then store them in the fridge.

Seeds stored in the fridge can last up to a decade, while seeds stored at room temperature will have a much shorter lifespan.

My seeds didn't germinate - what should I do?

If you experience an issue with germination, please contact us and we will endeavour to resolve the issue.

** IMPORTANT – PLEASE READ**

When contacting us, please make sure to provide your order number and the specific seed strain that you had issues with.

We will also require the following information:

  • Please provide an explanation of the germination technique and materials that were used to germinate your seeds.
  • Please include pictures of the ungerminated seeds whenever possible.

Any reported issues will be reviewed on a case by case basis and we cannot guarantee you will receive free replacement seeds.

** We can only assist with germination issues reported within 90 days of the original order being placed.

Should i soak my seeds in water?

We don’t recommend soaking your your seeds in water as every strain reacts differently, and soaking in water too long can encourage the wrong type of taproot to form.

Then, when you place it in soil or rockwool, the water roots that formed can go through stress as they adjust to the new growing medium.

Please refer to this FAQ article for the best way to germinate seeds.

The description below the video outlines the steps we would recommend to optimize germination rates.

https://www.leafly.com/news/growing/how-to-germinate-cannabis-seeds

What is the best way to Germinate Cannabis Seeds?

Here is a great tutorial that outlines the steps we would recommend to optimize germination rates.

https://www.seedbank.co/how-to-germinate-cannabis-seeds/

**** IMPORTANT:**The biggest mistake people make is soaking the paper towels with too much water.

Drain any excess water from the plates and try to keep the paper towel sheets “moist”, in a cool dry place.

It can take anywhere from 1 – 10 days for the taproots to appear so make sure to check it often to avoid the seeds drying out.

What is the best way to store cannabis seeds?

The best way to store seeds are in a cool and dry location – temperature and humidity fluctuations are seeds’ worst enemies.

If you want to store your seeds for longer than a year then the best way to store them is in the fridge.

Make sure to clearly label storage bags and jars at the time of storage with strain name, date and any other relevant information.